Frequently Asked Questions


NICU2HOME is a smartphone app designed to support parents like you, with a baby in the NICU. NICU2HOME helps parents learn more about how to care for and bond with their baby, stay up to date with their baby’s care, track their baby’s milestones and connect with family and friends.

NICU2HOME is an invitation-only app. Please select “Request Invitation” at the homepage and complete the form. Each parent can sign up for an account, so add both parents’ information in the form if you want to have an individual account. Once receiving your request, we will send you an invitation email within 24 hours. Please make sure to check the spam folder of your email account if you don’t receive it until then. The invitation will contain the links to the App Store and Google Play from which you will download the app and information you need to enter when creating a new account.

Only parents can view the medical information in the Daily Update and Team tabs. These features provide information about your baby’s weight, medications, feeding, breathing and more once every 24 hours, and real-time information about who is caring for your baby.

NICU2HOME is securely linked to your baby’s electronic medical record –the place where your baby’s doctors, nurses, and other providers write down information about how your baby is doing.

No! This app is not intended to replace medical advice in any way.

NICU2HOME can help you feel more informed, comfortable and confident -but your medical team members are the experts! Every baby is different and will have his/her own unique needs.

NICU2HOME’s Education Center is your library of articles and videos. You can browse by category or search for topics that interest you. A selection of articles will be sent to your Home page each day to give you the information you need, when you need it most.

On the Home screen, select the menu at the top left corner. Select “Family and Friends,” then “+” to enter information about the person you wish to invite. Your family member or friend will receive an email invitation with instructions on how to join.

Yes! Select the large blue “+” at the bottom right corner of the Home screen, then select the yellow “Call” icon and you can call the NICU directly.

You can also securely post updates and share photos with invited family and friends, keep track of your baby’s milestones, nominate special nurses for an award…and more!

Please contact a NICU2HOME team member at with any questions or concerns.


NICU2HOME is securely linked with your baby’s electronic medical record, and great care is taken to keep your baby’s information private in accordance with all HIPAA laws. You must enter a unique security code from your invitation email to create your account and your login is password protected. All personal medical information is accessible to parents only.

Benefits may include learning more about how to care for and connect with your baby and feeling more informed and less anxious. Many parents report feeling more confident in their knowledge and parenting skills. There are no known risks at this time.


The first time you use NICU2HOME, select “Create Account” at the bottom right, under the LOGIN button. Please do not attempt to log in at this point as your account has not yet been created.  After you select “Create Account”, you will be led to a Welcome screen where you can enter the information provided in your invitation email to create your account.

The inviter email and your secure unique 6-digit security code are both found in your invitation email, under “STEP 2: SIGN UP.”

The MRN is your baby’s medical record number. Parents can find their baby’s MRN on their ID wristbands. Your baby’s nurse can also help you find it.

Like most technology, closing out of the app and restarting the app or phone will correct many of the common problems. In addition, check your WiFi strength as that differs by location. If the problem is not resolved feel free to contact or ask your nurse.

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